If you are experiencing problems logging in to snapAddy, you will find an overview of possible causes and their solutions below. Our reliable authentication systems offer you various secure ways to quickly regain access to your account.
1. Verify your email address and password
Please ensure that you have entered your email address and password correctly. If you have have forgotten it, the following options are available to you:
If you want to reset your password, please read the article: I forgot my password
If you want to request a one-time login code (Magic Code), please read the article: How can I log in to snapAddy using a login code (magic code)?
2. Account has been deactivated
If your account has been temporarily deactivated due to multiple incorrect password entries, please contact your administrator or reach out to our support team at support@snapaddy.com.
3. Email and password login is disabled
In some organizations, the classic login via email and password is disabled. In this case, please use one of the enabled SSO methods:
- Microsoft SSO
- Apple SSO
- Google SSO
- Salesforce SSO
If you are unsure which method is enabled for your organization, please contact your administrator.
4. Problems with SAML authentication
If you are experiencing difficulties with SAML login, you can temporarily disable SSO:
Web view:
Visit the following link to disable SSO:
https://app.snapaddy.com/login?redirect_url=%252F&disable_sso=1
App view:
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Uncheck the option "Use Single Sign-On if available".
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Afterwards, you can log in with your snapAddy credentials (email and password).
Related Articles
- I forgot my password
- How to log in with a one-time code
- How can I set SSO options?
- How to set up SAML 2.0 Single Sign-On
Still experiencing issues? Please contact our support team at support@snapaddy.com or your personal Customer Success Manager. We are happy to assist you quickly and efficiently.