How do I re-invite pending users?

What does the status “Pending” mean?

The status Pending means: snapAddy invited the user, but the user has not confirmed the invitation. User management uses the statuses Confirmed, Pending and Guest.

A clock icon is next to the name in the user list. The clock icon shows that the user is pending.

How do I re-invite one user?

Open the three dot menu in the user row. Click Edit and then click Resend invitation in the modal.

1. Open user management and click Users & licenses.
2. Open the three dot menu at the right end of the user row.
3. Click Edit.
   
   
4. Click Resend invitation in the Edit user modal.
   
   

How do I re-invite several pending users at the same time?

Filter the user list by the status Pending. Select the users and click Resend invitation in the Edit menu.

1. Open the page Users & licenses in user management.
2. Click Filter and then Status.
   
   
3. Select the status Pending.
   
   
4. Select the users that must get a new invitation.
   
   
5. Click Edit and then Resend invitation.
   
   

snapAddy sends the invitation email to all selected users.

Which questions commonly come up next?

What do I do if the invitation email does not arrive?

The invited user checks the spam folder first. Then the user enters the email address at app.snapaddy.com/login and gets the invitation again. All steps are in the article I did not receive the invitation-e-mail.

How do I invite new users to the organization?

You invite new users manually or with an Excel file. The article How do I invite users? describes the steps.

How do I add a custom message to the invitation?

You enter the text in the field Custom message in the invitation dialog. For details, see the article How do I add a custom message to user invitations?