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How to connect shared mailboxes

snapAddy DataQuality gives you the possibility to retrieve contact data from incoming e-mails in shared mailboxes. 

  1. Prerequisite: a mailbox already exists in your Exchange (any type of mailbox works)
  2. Add a shared mailbox in the Exchange Admin center, e.g. dataquality@yourdomain.com:

Important: the M365 user account for the shared mailbox still has to be activated and a password has to be set.


3. Mail flow rules --> rules --> create a new rule 

Rule condition: If recipient is [shared mailbox], add recipient [shared mailbox] to BCC
Mode: Enforce


4. Navigate to the snapAddy settings and connect the mailbox: