Known solutions for Salesforce

Error Message: You're creating a duplicate record. We recommend you use an existing record instead.
Error Message: Use one of this records?

  • Solution: So you are trying to create an entry in Salesforce for which the Salesforce internal duplicate check found a duplicate. Depending on the settings, this duplicate may be in the Lead or Contact entity. In Salesforce, please check whether the contact already exists and, if necessary, update it instead of creating a new one.

Error Message: [{"name":"Error","message":"Required fields are missing: [XY]"}]

  • Solution: According to the error message, the [XY} field is a mandatory field in your Salesforce. Please check if any changes have been made in Salesforce recently and let us know if the mapping needs to be adjusted.

Error Message: [{"name":"Error","message":"The MailingStateCode field contains [XY]. This is not an available state.}] 

  • Solution: Please contact your administrator. He will be able to add the state for you.

Error Message: There is a problem with this country, even if it may look correct. Please select a value for country/region from the list of valid countries.

  • Solution: Salesforce has different configurations for state and country. For example, Salesforce sometimes accepts all field entries, sometimes only ISO abbreviations, or only the correctly spelled states. Please try one of the above variants and if the problem still exists, please contact our mapping department.