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Why can I no longer edit an exported report in the VisitReport app?

After you finished a Report and exported it to your dashboard or the CRM, you can still check the collected data.

Reports in the VisitReport app: „In progress“ and „Completed“

In the VisitReport app, reports are grouped into the In progress and Completed sections, so you can see at a glance which reports are still open and which have already been finished.

Reports in the In progress section have not been completed yet and can still be edited in the app. Only once a report is completed and exported - for example via Complete all reports - does it move to the Completed section and become viewable in read-only mode only. A red exclamation mark (!) on a report indicates that required fields are still missing.

Click on the Completed tab on your event. You will be able to open the exported report and review it, but the report will be in read-only mode and no longer editable.

If you have any further questions, please feel free to contact support@snapaddy.com or your Customer Success Manager.