--- title: I can't download the field definition in snapAddy LeadResearch. What can I do? description: The field definition from your CRM system can be downloaded in the system integration of snapAddy LeadResearch. --- [Skip to content](https://portal.snapaddy.com/knowledge/i-cant-download-the-field-definition-in-snapaddy-dataquality.-what-can-i-do#main-content) - [English](https://portal.snapaddy.com/knowledge/i-cant-download-the-field-definition-in-snapaddy-dataquality.-what-can-i-do) - [Deutsch](https://portal.snapaddy.com/de/knowledge/die-felddefinitionen-lassen-sich-nicht-herunterladen.-was-kann-ich-tun) English Show submenu for translations [Customer portal](https://portal.snapaddy.com/help?hsLang=en) [![AppSignet](https://portal.snapaddy.com/hs-fs/hubfs/AppSignet.png?width=60&height=60&name=AppSignet.png)](https://portal.snapaddy.com/knowledge?hsLang=en) Open main navigation Close main navigation - - [English](https://portal.snapaddy.com/knowledge/i-cant-download-the-field-definition-in-snapaddy-dataquality.-what-can-i-do) - [Deutsch](https://portal.snapaddy.com/de/knowledge/die-felddefinitionen-lassen-sich-nicht-herunterladen.-was-kann-ich-tun) English Show submenu for translations - [Customer portal](https://portal.snapaddy.com/help) - [snapAddy website](https://www.snapaddy.com/) [snapAddy website](https://www.snapaddy.com/) snapAddy Knowledge base - How can we help? - There are no suggestions because the search field is empty. 1. [snapAddy Knowledge Base](https://portal.snapaddy.com/knowledge?hsLang=en) 2. [CRM Integrations](https://portal.snapaddy.com/knowledge/crm-integrations?hsLang=en) 3. [Frequently Asked Questions (FAQ)](https://portal.snapaddy.com/knowledge/crm-integrations?hsLang=en#frequently-asked-questions-faq) # I can't download the field definition in snapAddy LeadResearch. What can I do? ## The field definition from your CRM system can be downloaded in the system integration of snapAddy LeadResearch As a result of downloading the field definitions, you will receive the following file:  -  **fieldDefinitions.json** 👉 [**How to download the field definitions?**](https://portal.snapaddy.com/knowledge/how-to-download-the-field-definitions?hsLang=en)   If you try to download the field definitions, but you are not receiving any **.json**-file in your Downloads, please check the following notes. ### Connect to your CRM 1. Make sure that you are connected to the [CRM system in snapAddy LeadResearch](https://app.snapaddy.com/settings/personal-integration-settings). If not, please reestablish the connection to the CRM. 2. Clear cache ![](https://portal.snapaddy.com/hubfs/image-png-Jul-12-2022-01-59-01-69-PM.png) 3. The field definitions can be downloaded only for the following CRM systems:   #### Salesforce (API connection) If you are using Salesforce and you can not download the field definition, please check if the Webservices-API is enabled for your organisation. The Webservices-API in Salesforce is activated only for the Cloud editions Salesforce Enterprise and Lightning Unlimited ([Full Edition Comparison Chart](https://c1.sfdcstatic.com/content/dam/web/en_us/www/documents/pricing/DS_SalesCloud_EdCompare.pdf)). If you are already a Salesforce Enterprise or Lightning Unlimited user, please ask your Administrator if the Webservices-API is enabled for you and your organisation ([FAQ](https://support.geckoboard.com/hc/en-us/articles/217148797-How-do-I-enable-API-access-in-Salesforce-)).   Microsoft Dynamics 365 Please check the URL address of your [CRM system in LeadResearch.](https://app.snapaddy.com/settings/personal-integration-settings) We can establish a connection to your CRM system only via the external link. If you use an internal link, for e.g. https://crm***-int***.company\_name.com, please delete the bold part ***-int*** and try again. #### Sugar CRM If you are using Sugar CRM with a version higher then 8, please enable the API interface for snapAddyin the Administration of the CRM (**[FAQ](https://portal.snapaddy.com/knowledge/sugarcrm-8-enable-api-interface-for-snapaddy?hsLang=en)**).   Sage CRM If you have problems while connecting to the Sage CRM please check out the following articles: - **[Activate a link table for web service](https://portal.snapaddy.com/knowledge/enable-link-table-for-webservice?hsLang=en)** - **[Enable the web services for users in Sage CRM](https://portal.snapaddy.com/knowledge/enable-the-web-services-for-users-in-sage-crm?hsLang=en)** #### SAP Sales Cloud - Nothing to note #### Pipedrive - Nothing to note #### SuiteCRM - Nothing to note #### Hubspot - Nothing to note   - [Global Settings](https://portal.snapaddy.com/knowledge/global-settings?hsLang=en#main-content) - 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