Known solutions for SAP Sales Cloud
Error Message: GeneralError
Solution: It looks like there is some problem with the connection between snapADDY DataQuality and your CRM-System.
Please navigate to the snapADDY DataQuality settings (gear wheel in the right upper corner of the application), scroll down to your CRM system and reconnect it to it.
Error Message: Only the SAP interface user is allowed to change SAP fields.
- Solution: You are not authorized to change/update existing objects. Check with your SAP administrator.
Solution: This error occurs in connection with SAP-side workflows. Please contact your SAP administrator.
Error: Enter a participant with the role customer
- Solution: When creating the lead, enter a 'CompanyName', i.e. the associated company.
Error: [XYZ] is not allowed for [ABC].
- This field must not be overwritten as it is configured for read-only access. Please contact your SAP administrator.
Error: invalid value at offset
- The entered value is invalid, e.g. too long, wrong format (date).