Skip to content
English
snapAddy website
  • There are no suggestions because the search field is empty.

Known solutions for Sugar CRM

Error Message: "error": "invalid_grant",
"error_message": "The access token provided is invalid."

  • Solution: Your session to the CRM system has expired. Please reconnect with your CRM system by opening the system integration settings in the snapAddy interface and entering your CRM credentials.

Error Message: "error": "need_login",
"error_message": "No valid authentication for user." 

  • Solution: API Interface for new Sugar Versions (from Version 8) has to be setup. Details for this setup can be found here

Error Message: "<!DOCTYPE HTML PUBLIC \"-//IETF//DTD HTML 2.0//EN\">\n<html><head>\n<title>404 Not Found</title>\n</head><body>\n<h1>Not Found</h1>\n<p>The requested URL /rest/v10/Prospects was not found on this server.</p>\n</body></html>\n" 

  • Solution: Prospect entity may be disabled in Sugar. Try exporting the contact as a contact/account or check to see if prospect is activated in Sugar CRM.