Known solutions for Sugar CRM

Error Message: "error": "invalid_grant",
"error_message": "The access token provided is invalid."

  • Solution: Your session to the CRM system has expired. Please reconnect with your CRM system by opening the settings in the snapADDY DataQuality interface and entering your CRM credentials.

Error Message: "error": "need_login",
"error_message": "No valid authentication for user." 

  • Solution: API Interface for new Sugar Versions (from Version 8) has to be setup. Details for this setup can be found here

Error Message: "<!DOCTYPE HTML PUBLIC \"-//IETF//DTD HTML 2.0//EN\">\n<html><head>\n<title>404 Not Found</title>\n</head><body>\n<h1>Not Found</h1>\n<p>The requested URL /rest/v10/Prospects was not found on this server.</p>\n</body></html>\n" 

  • Solution: Prospect entity may be disabled in Sugar. Try exporting the contact as a contact/account or check to see if prospect is activated in Sugar CRM.