---
title: How can I reset my password?
description: "Please klick on the following link: https://app.snapaddy.com/forgotPassword and give your snapADDY e-mail address.  In a few seconds you will receive a new email and you need to open the link to reset your password."
---

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# How can I reset my password?

## Forgot your password? No problem, you can reset your snapAddy password and set a new one in just a few clicks.

### How to reset your password

1. **Click on "Forgot password?" or "Problems signing in?"**  
   Click on “Forgot password?” in the app or “Trouble signing in?” in the web view. 
   
   **App view:
   
   ![](https://portal.snapaddy.com/hs-fs/hubfs/image-png-Jan-16-2026-10-29-16-0366-AM.png?width=250&height=430&name=image-png-Jan-16-2026-10-29-16-0366-AM.png)Web view:
   
   ![](https://portal.snapaddy.com/hs-fs/hubfs/image-png-Jan-16-2026-10-30-48-1552-AM.png?width=500&height=342&name=image-png-Jan-16-2026-10-30-48-1552-AM.png)**
2. **Click on "Reset password"**  
   Select the option to reset your password. If you would prefer to request a one-time login code instead, please refer to the article [How to log in with a one-time code](https://portal.snapaddy.com/knowledge/how-to-log-in-with-a-one-time-code?hsLang=en).
   
   **App view:  
   ![](https://portal.snapaddy.com/hs-fs/hubfs/image-png-Jan-16-2026-10-27-59-0168-AM.png?width=250&height=245&name=image-png-Jan-16-2026-10-27-59-0168-AM.png)**
   
   **Web view:
   
   [![](https://portal.snapaddy.com/hs-fs/hubfs/image-png-Jul-21-2025-10-10-20-7485-AM.png?width=350&height=235&name=image-png-Jul-21-2025-10-10-20-7485-AM.png)](https://portal.snapaddy.com/knowledge/how-to-log-in-with-a-one-time-code?hsLang=en)**
3. **Check your email inbox**  
   You will receive an email with a link to reset your password. Please also check your spam folder if the email does not arrive immediately.
4. **Set a new password**  
   Click on the link in the email and set your new password.
   
   ![](https://portal.snapaddy.com/hs-fs/hubfs/image-png-Jul-21-2025-10-13-52-2897-AM.png?width=300&height=545&name=image-png-Jul-21-2025-10-13-52-2897-AM.png)
5. **Log in**  
   You can then log in to snapAddy as usual with your new password.

### That didn't work?

If resetting your password did not work, you have the following options:

- **Request a one-time login code (Magic Code):** You can also log in without a password using a one-time code that will be sent to you by email. Learn more in the article **[How to log in with a one-time code](https://portal.snapaddy.com/knowledge/how-to-log-in-with-a-one-time-code?hsLang=en).**
- **Further help with login problems:** If you continue to have difficulties, you can find additional solutions in the article **[Login problems – What to do?](https://portal.snapaddy.com/knowledge/login-problems-what-to-do?hsLang=en).**
- **Personal support:** If you need further assistance, please contact our support team at **[support@snapaddy.com](mailto:support@snapaddy.com)** or reach out to your personal Customer Success Manager.

If you have any further questions, please feel free to contact [support@snapaddy.com](mailto:support@snapaddy.com) or your Customer Success Manager.

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