You can try the following solutions to solve your problem, or at the very least, find exactly where the problem might be.
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Please double check your email and password. If you already entered your password wrong couple of times, or you forgot it.
Please reset your password under: https://app.snapaddy.com/forgotPassword?email=
Web View:
- If your account has been deactivated because of multiple wrong password entries:
Please contact your administrator or our support team at support@snapaddy.com
- If the login via email and password is disabled for your organisation:
Please use one of the enabled SSO methods: Microsoft SSO, Apple SSO, Google SSO or Salesforce SSO.
If you are not sure, which method can you use, please contact your administrator.
App View:
Web View:
- If you have any problems while login in via SAML:
Please press the following link: to temporarily disable the SSO: https://app.snapaddy.com/login?redirect_url=%252F&disable_sso=1
After that, you can log in with your snapADDY credentials (e-mail and password).
If you still have issues, feel free to contact our support under: support@snapaddy.com or your Customer Success Manager.