Login problems - what to do?

So you're having trouble logging in to the snapADDY clients?

Here's a list of things you can try to solve your problem, or at the very least, find exactly where the problem might be.


 

  1. Please double check your email and password. If you already entered your password wrong couple of times, please reset your password.

  2. If your account has been deactivated because of multiple wrong password entries, please contact your administrator or our support team.

  3. If the login via email and password is disabled for your organisation, please use one of the enabled SSO methods: Microsoft SSO, Apple SSO, Google SSO or Salesforce SSO. If you are not sure, which method can you use, please contact your administrator.

  4. If you have any problems while login in via SAML, please press the following link to temporarily disable the SSO. After that, you can log in with your snapADDY credentials (e-mail and password).