--- title: I'm having trouble logging in, what can I do? description: Having trouble logging in to snapAddy? Find proven solutions for common login issues – from password resets and SSO options to SAML troubleshooting. --- [Skip to content](https://portal.snapaddy.com/knowledge/login-problems-what-to-do#main-content) - [English](https://portal.snapaddy.com/knowledge/login-problems-what-to-do) - [Deutsch](https://portal.snapaddy.com/de/knowledge/login-funktioniert-nicht-was-tun) English Show submenu for translations [![AppSignet](https://portal.snapaddy.com/hs-fs/hubfs/AppSignet.png?width=60&height=60&name=AppSignet.png)](https://portal.snapaddy.com/knowledge?hsLang=en) Open main navigation Close main navigation - - [English](https://portal.snapaddy.com/knowledge/login-problems-what-to-do) - [Deutsch](https://portal.snapaddy.com/de/knowledge/login-funktioniert-nicht-was-tun) English Show submenu for translations - [snapAddy website](https://www.snapaddy.com/) [snapAddy website](https://www.snapaddy.com/) snapAddy Knowledge base - How can we help? - There are no suggestions because the search field is empty. 1. [snapAddy Knowledge Base](https://portal.snapaddy.com/knowledge?hsLang=en) 2. [Global Settings](https://portal.snapaddy.com/knowledge/global-settings?hsLang=en) 3. [Profile Settings](https://portal.snapaddy.com/knowledge/global-settings?hsLang=en#profile-settings) # I'm having trouble logging in, what can I do? ## This article contains a comprehensive list of proven solutions for when you experience difficulties signing in to snapAddy products. In most cases, the issue can be resolved in just a few steps. If you are experiencing problems logging in to snapAddy, you will find an overview of possible causes and their solutions below. Our reliable authentication systems offer you various secure ways to quickly regain access to your account. ### 1. Verify your email address and password Please ensure that you have entered your email address and password correctly. If you have have forgotten it, the following options are available to you: If you want to reset your password, please read the article: [I forgot my password](https://portal.snapaddy.com/knowledge/i-forgot-my-password?hsLang=en) If you want to request a one-time login code (Magic Code), please read the article: [How can I log in to snapAddy using a login code (magic code)?](https://portal.snapaddy.com/knowledge/how-to-log-in-with-a-one-time-code?hsLang=en) ### 2. Account has been deactivated If your account has been temporarily deactivated due to multiple incorrect password entries, please contact your administrator or reach out to our support team at **[support@snapaddy.com](mailto:support@snapaddy.com)**. ### 3. Email and password login is disabled In some organizations, the classic login via email and password is disabled. In this case, please use one of the enabled SSO methods: - Microsoft SSO - Apple SSO - Google SSO - Salesforce SSO If you are unsure which method is enabled for your organization, please contact your administrator. ### 4. Problems with SAML authentication If you are experiencing difficulties with SAML login, you can temporarily disable SSO: **Web view:** Visit the following link to disable SSO: [https://app.snapaddy.com/login?redirect\_url=%252F&disable\_sso=1](https://app.snapaddy.com/login?redirect_url=%252F&disable_sso=1) **App view:** 1. Uncheck the option **"Use Single Sign-On if available"**. ![](https://portal.snapaddy.com/hs-fs/hubfs/image-png-Feb-25-2026-03-51-10-9350-PM.png?width=300&height=361&name=image-png-Feb-25-2026-03-51-10-9350-PM.png) 2. Afterwards, you can log in with your snapAddy credentials (email and password). --- ### Related Articles - [I forgot my password](https://portal.snapaddy.com/knowledge/i-forgot-my-password?hsLang=en) - [How to log in with a one-time code](https://portal.snapaddy.com/knowledge/how-to-log-in-with-a-one-time-code?hsLang=en) - [How can I set SSO options?](https://portal.snapaddy.com/knowledge/how-can-i-set-sso-options?hsLang=en) - [How to set up SAML 2.0 Single Sign-On](https://portal.snapaddy.com/knowledge/how-to-set-up-saml-2.0-single-sign-on?hsLang=en) **Still experiencing issues?** Please contact our support team at [support@snapaddy.com](mailto:support@snapaddy.com) or your personal Customer Success Manager. We are happy to assist you quickly and efficiently. - [Global Settings](https://portal.snapaddy.com/knowledge/global-settings?hsLang=en#main-content) - [Frequently Asked Questions (FAQ)](https://portal.snapaddy.com/knowledge/global-settings?hsLang=en#frequently-asked-questions-faq) - [Profile Settings](https://portal.snapaddy.com/knowledge/global-settings?hsLang=en#profile-settings) - [User Management](https://portal.snapaddy.com/knowledge/global-settings?hsLang=en#user-management) - [General Settings](https://portal.snapaddy.com/knowledge/global-settings?hsLang=en#general-settings) - [Video Tutorials](https://portal.snapaddy.com/knowledge/video-tutorials?hsLang=en#main-content) - [snapAddy VisitReport](https://portal.snapaddy.com/knowledge/video-tutorials?hsLang=en#snapaddy-visitreport) - [snapAddy LeadResearch](https://portal.snapaddy.com/knowledge/video-tutorials?hsLang=en#snapaddy-leadresearch) - [snapAddy BusinessCards](https://portal.snapaddy.com/knowledge/video-tutorials?hsLang=en#snapaddy-businesscards) - 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