snapADDY Knowledge Base

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snapADDY Knowledge Base

Global Settings

User Management

Global Settings

Find helpful info about the most frequently asked questions and answers (FAQ), company settings and user administration

Support via Chat

Frequently Asked Questions (FAQ)

Jailbreak and Rooting. Why can't I use snapADDY on my phone?

Configure Single SignOn in Azure via OpenID Connect

Do I have to pay for snapADDY?

I want to use a SSO method. Should I still create a snapADDY account?

Invoice and subscription inquires

How can I update my payment information?

Frequently Asked Questions about snapADDY's 14-Day Free Trial

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Profile Settings

How to connect snapADDY to my CRM

Login problems - what to do?

I did not receive the invitation-e-mail

How to use Two-factor Authentication (2FA)

How can I change my password?

I forgot my password!

How can I add a profile picture to my snapADDY account?

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User Management

How to re-invite pending users

User management "User & licenses"

What is the difference between Named, Concurrent & Terminal licenses?

What is the difference between Licenses and Roles?

How do I invite other users

CRM Username and CRM User ID and their function

What do the user roles "Reporter", "User", "Event Curator", "Event Manager" and "Admin" mean?

How can I create terminal accounts

How can I create guests?

Need Admin Approval

Configuring SCIM User Provisioning With Azure Active Directory / Entra ID

How do I add a custom message to user invitations?

How can I set up SSO (Single Sign-On) for my organization?

How to set up SAML 2.0 Single Sign-On for Okta

What are claimed domains?

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General Settings

How can I edit the organization settings

How to set up the phone number format

User Profile: Custom profile fields

How can I set up the duration of the access token for the snapADDY solutions?

How to set up SAML 2.0 Single Sign-On

Data privacy at snapADDY: GDPR, ODP, TOM´s

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