snapADDY Knowledge Base

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snapADDY Knowledge Base

Global Settings

Global Settings

Find helpful info about the most frequently asked questions and answers (FAQ), company settings and user administration

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Frequently Asked Questions (FAQ)

Jailbreak and Rooting. Why can't I use snapADDY on my phone?

Configure Single SignOn in Azure via OpenID Connect

Do I have to pay for snapADDY?

I want to use a SSO method. Should I still create a snapADDY account?

Invoice and subscription inquires

How can I update my payment information?

Frequently Asked Questions about snapADDY's 14-Day Free Trial

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Profile Settings

How to connect snapADDY to my CRM

Login problems - what to do?

I did not receive the invitation-e-mail

How to use Two-factor Authentication (2FA)

How can I change my password?

I forgot my password!

How can I add a profile picture to my snapADDY account?

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User Management

How to re-invite pending users

User management "User & licenses"

What is the difference between Named, Concurrent & Terminal licenses?

What is the difference between Licenses and Roles?

How do I invite other users

CRM Username and CRM User ID and their function

What do the user roles "Reporter", "User", "Event Curator", "Event Manager" and "Admin" mean?

How can I create terminal accounts

How can I create guests?

Need Admin Approval

Configuring SCIM User Provisioning With Azure Active Directory / Entra ID

How do I add a custom message to user invitations?

How can I set up SSO (Single Sign-On) for my organization?

How to set up SAML 2.0 Single Sign-On for Okta

What are claimed domains?

Configure SCIM User Provisioning

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General Settings

How can I edit the organization settings

How to set up the phone number format

User Profile: Custom profile fields

How can I set up the duration of the access token for the snapADDY solutions?

How to set up SAML 2.0 Single Sign-On

Data privacy at snapADDY: GDPR, ODP, TOM´s

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